**Privacy Policy for Amplioutca Tours**

Amplioutca Tours is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site and services related to package holidays, guided tours, bespoke travel planning, airport transfers, travel insurance, and cruise holidays. We operate in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) and other applicable data protection laws.

**Information We Collect**

We collect information that you voluntarily provide to us, as well as information automatically collected when you use our site. This may include:

• **Personal Information:** This includes your name, contact details (phone number, email address, and postal address), date of birth, passport details, travel preferences, dietary requirements, payment information, and any other information you provide to us when booking a tour, requesting a quote, subscribing to our newsletter, or contacting us.
• **Travel Information:** Information related to your travel plans, such as destination, dates of travel, flight details, accommodation preferences, and travel companions.
• **Payment Information:** When you make a booking or purchase travel insurance through our site, we collect payment information, such as your credit card details or bank account information. Note that payment information may be processed through a secure third-party payment gateway.
• **Device and Usage Information:** We automatically collect information about your device and how you use our site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
• **Cookies and Similar Technologies:** We use cookies and other tracking technologies to collect information about your browsing activity on our site. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our site.
• **Sensitive Information:** In some cases, we may collect sensitive information, such as information about your health or disabilities, to ensure your safety and well-being during your travels. We will only collect sensitive information with your explicit consent, unless otherwise required or permitted by law.

**How We Use Your Information**

We use your information for the following purposes:

• **Providing Services:** To process your bookings, arrange your travel arrangements, and provide you with the services you have requested.
• **Communication:** To communicate with you about your bookings, send you travel updates, respond to your inquiries, and provide customer support.
• **Marketing:** To send you promotional materials, newsletters, and other marketing communications about our services. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
• **Improving Our Services:** To analyze how you use our site and services, identify areas for improvement, and develop new features.
• **Personalization:** To personalize your experience on our site, such as displaying content that is relevant to your interests.
• **Legal Compliance:** To comply with applicable laws, regulations, and legal processes.
• **Fraud Prevention:** To detect and prevent fraud and other illegal activities.

**Disclosure of Your Information**

We may disclose your information to the following third parties:

• **Service Providers:** We share your information with third-party service providers who assist us with providing our services, such as airlines, hotels, tour operators, transportation providers, and insurance companies.
• **Payment Processors:** We use third-party payment processors to process your payments.
• **Business Partners:** We may share your information with our business partners who offer complementary products or services.
• **Legal Authorities:** We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.
• **Other Parties with Your Consent:** We may share your information with other parties with your consent.

**Data Security**

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive information transmitted online.
• Storing your information on secure servers.
• Limiting access to your information to authorized personnel.
• Regularly reviewing our security procedures.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

**Data Retention**

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

**Your Rights**

You have the following rights regarding your personal information:

• **Access:** You have the right to access the personal information we hold about you.
• **Correction:** You have the right to correct any inaccurate or incomplete personal information we hold about you.
• **Erasure:** You have the right to request that we erase your personal information, subject to certain exceptions.
• **Restriction of Processing:** You have the right to restrict the processing of your personal information in certain circumstances.
• **Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• **Objection:** You have the right to object to the processing of your personal information in certain circumstances, including for marketing purposes.
• **Withdraw Consent:** If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at the address provided below. We will respond to your request within a reasonable timeframe.

**Children's Privacy**

Our site is not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

**Changes to this Privacy Policy**

We may update this Privacy Policy from time to time. We will post any changes on our site and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

**Contact Us**

If you have any questions or concerns about this Privacy Policy, please contact us at:

Amplioutca Tours 34 Harbour Street, Melbourne, Victoria, 3000 Australia